Are you a creative professional who refers business to designers with nothing in return? Do designers expect a percentage of your project just for referring business to you? Find out how to handle this and how to make more money by building additional servies for your trusting customers.
Battling with Customer Service: How to Win the War, Part 1 of 2
Been aggravated by the customer service experience by the last time? Read this two-part series on how to get what you want from customer service.
Battling with Customer Service: How to Win the War, Part 2 of 2
Have you been aggravated by the customer service experience by the last time? Read the second half of this two-part series on getting what you want from customer service.
Build a strong business with strong customer relationships
Spending the time to maintain strong relationships with customers will keep your core business healthy. Following up with them is essential to strengthen these bonds.
Delivering Great Customer Service – 10 Tips
One of the key components of an effective retention strategy is exceptional customer service. Not just good service, but memorable service. Today, consumersÂ’ expectations are higher than ever and companies that fail to deliver, risk losing market share. Here are 10 Tips for Delivering Good Customer Service.
Does Your Customer Service Suck?
As a customer, I know what it’s like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. Either the service is slow and the quality of the goods are poor, or worse the company you are patronizing rigidly enforces poor policies for handling customer issues.
As a business owner I realize the cost of…