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Tagged With: Business, customer service, small business
Last week I made an early morning trip to a seminar/book promo breakfast to promote my web site. After putting out flyers all over the place I took a moment to step in to the facility and caught a few moments of a morning with Jack Welch, the former CEO of GE.
As I stepped through the door, a question and answer session was in progress. A woman stepped up to the microphone and asked “Is the customer always right?”
Tagged With: customer service
*You only get one Moment of Truth with customers. Will it be a moment of misery or a moment of WOW?
Tagged With: auto car transport, auto transport, car transport company, car transport services, cross country car transport
Shipping your precious car to a distant destination can be a stressful business but entrusting your vehicle to a professional auto transport company will go a long way towards ensuring your car will arrive safely. Here are some tips to help you manage the procedure. They are divided into preparing the vehicle and checking the documents.
Tagged With: customer service, difficult customers
Some customers are just plain difficult. They are always complaining, they are picky, know-it-alls, egocentric, faultfinders, constant complainers, unreasonable, demanding you know these customers. Here are 7 insights that will help you gain the upper hand with difficult customers and ultimately regain their goodwill.
Tagged With: customer service on telephone, telephone technique
The telephone can be a great tool to provide exceptional customer service but it can also destroy a customers perception of your service. What steps can you take to ensure it adds something positive to the customer experience?
The preamble to the United States Constitution begins, we, the people. I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
Tagged With: company, customer service, money, product, profit, Telephone Tantrum
This articles shows where companies are going with their customer service and what individuals can do about it.
Tagged With: bad credit repair, credit repair, credit report repair, fast credit repair, repair credit score.
While some surveys show that 9 out of 10 consumers are unaware what their credit score is, I’d like to quickly share with you how your credit score could be costing you a fortune (in more ways than you can imagine).
Tagged With: customer service, retail, sales, sales approach
Each initial contact we make with a prospective customer can make or break not only that sale, but potentially dozens more.
Tagged With: hosting, reseller hosting, shared hosting, web site hosting, website hosting
I have said in some of my other articles that a hosting company needs to provide good customer service to succeed. From past experience I know how annoying it can be for a client if their host doesnt have a good support system in place. Many clients will expect fast replies to their support questions, and if you cannot supply this you may start to lose clients.
For a hosting company to be successful, they must be able to attract new clients to their service and keep their…
Tagged With: better communication, cold calls, communicator, customer retention, customer service, humorist, motivational speaker, sales trainer, sales training, salesmanship, storyteller
While companies focus on external customer service little attention is being paid to the effect poor internal customer service has on customer satisfaction. By improving customer service within the organization you can enhance the customer service your external customers receive.
Tagged With: customer service, exceptional customer service
Small business owners seem to think that the customer is merely an interference. But how can you get your customers all pumped up and ready to do business with you again?