If you have a no refund policy, many customers will either not make a purchase or buy less merchandise. These customers are reluctant to spend their money, in case the product isnt right. Yes, they could exchange it for other merchandise. However, if you dont have what they want currently, you have their money and they have nothing.
Stop driving away your customers or members and learn about what we should all know about “relationships”.
Good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service. In addition to the basics, here are five new areas of customer service that must be addressed to keep customers happy.
When it comes to services I sometimes wonder if the asking price is really worth it. I can usually find the service that I am looking for online. Then I have to look around to find witch one is going to give me the most for the money. Well I have found that if I go with the low ball guy, he is reeling me in for a huge sales pitch to asks me to spend more than I would with the high roller guy. Maybe thats where I should have started my search.
Then again I wrote an articl…
The Internet offers your orginization whatever it may be the greatest communications device available- simple , inexpensive , comprehensive – technically and cost effective that is simply underutilized and the simple benefits understood by most organizatiosn in their marketing and service plan scope .
Hosting an intranet with an Application Service Provider is usually the only way a small company can afford to have one. There are security issues to consider, but most of the time the advantages far outweigh the disadvantages.
Here are 6 sure-fire ways to get demanding, angry, and unreasonable customers to back down
You can have the best products but unless you are a customer focused business this counts for nothing. So what can you do to build a business which focuses outwardly on the customer, and not inwardly on the business?
Clients work with professionals whom they trust. Building ttrust is an ongoing process. Here are 10 wyas to build trust with both old and new clients.
You probably won’t have been in business too long before you get your first complaint. It just can’t help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can’t please all of the people all of the time, even if you run yourself ragged trying — there will always be someone who’s not happy with what you’ve done. So what can you do about it?
Don’t Be Rude or Dismissive.
Last week I made an early morning trip to a seminar/book promo breakfast to promote my web site. After putting out flyers all over the place I took a moment to step in to the facility and caught a few moments of a morning with Jack Welch, the former CEO of GE.
As I stepped through the door, a question and answer session was in progress. A woman stepped up to the microphone and asked “Is the customer always right?”
*You only get one Moment of Truth with customers. Will it be a moment of misery or a moment of WOW?