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Tagged With: hosting, reseller hosting, shared hosting, web site hosting, website hosting
I have said in some of my other articles that a hosting company needs to provide good customer service to succeed. From past experience I know how annoying it can be for a client if their host doesnt have a good support system in place. Many clients will expect fast replies to their support questions, and if you cannot supply this you may start to lose clients.
For a hosting company to be successful, they must be able to attract new clients to their service and keep their…
Tagged With: better communication, cold calls, communicator, customer retention, customer service, humorist, motivational speaker, sales trainer, sales training, salesmanship, storyteller
While companies focus on external customer service little attention is being paid to the effect poor internal customer service has on customer satisfaction. By improving customer service within the organization you can enhance the customer service your external customers receive.
Tagged With: customer service, exceptional customer service
Small business owners seem to think that the customer is merely an interference. But how can you get your customers all pumped up and ready to do business with you again?
Tagged With: anticipation, attention, customer care, customer delight, customer needs, customer relations, Customers, strokes, tact
When you give your customers a service that is way out of the normal, two things happen: your customers come back again and again; and your job becomes a source of pleasure. This article shows you how to do it.
Tagged With: crm, customer relationship manager
Every company should have at least some basic “CRM Technology” to track and serve their customers.
Tagged With: IT Helps Small Businesses Enact Big Ideas
Good customer suervice is crucial to success in business; there’s nothing high-tech about helping customers get exectly what they need. But technology can make the process easier and more efficient.
Thank you for calling XYZ Company. Your call is important to us but not important enough for us to answer it. Please hold for eternity or leave a message and a representative will contact you as soon as it is convenient for us.
If youve ever used the telephone to contact a business you can relate to the frustration that can result from voice mail or automated answering services. Undoubtedly, when they first became the way to do business it was extremely annoying; how…
Tagged With: communication, leads, loan officer, marketing, mortgage, sales, selling, skills, telemarketing, training
Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.
Tagged With: communication, leads, loan officer, marketing, mortgage, sales, selling, skills, telemarketing, training
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customers complaint into a positive.
Tagged With: customer retention, customer retention plans
How can you make sure that your customers stay customers for life? A customer retention programme is something every established small business should have in place but what is a retention plan and what should it include?
Tagged With: Customer service; difficult customers
This week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease .the ABCs of Customer Recovery.
Tagged With: complaining customers, customer complaints, customer service
Having an effective complaint handling process is important but its more effective to know what your customers could complaint about and put it right before it happens. But what are the areas that can go wrong?