Hosting an intranet with an Application Service Provider is usually the only way a small company can afford to have one. There are security issues to consider, but most of the time the advantages far outweigh the disadvantages.
Top 6 Ways To Get An Angry Customer To Back Down
Here are 6 sure-fire ways to get demanding, angry, and unreasonable customers to back down
How to Build a Customer Focused Business
You can have the best products but unless you are a customer focused business this counts for nothing. So what can you do to build a business which focuses outwardly on the customer, and not inwardly on the business?
Ten Ways to Build Client Trust
Clients work with professionals whom they trust. Building ttrust is an ongoing process. Here are 10 wyas to build trust with both old and new clients.
When Customers Complain
You probably won’t have been in business too long before you get your first complaint. It just can’t help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can’t please all of the people all of the time, even if you run yourself ragged trying — there will always be someone who’s not happy with what you’ve done. So what can you do about it?
Don’t Be Rude or Dismissive.
The custo…
Is The Customer Always Right?
Last week I made an early morning trip to a seminar/book promo breakfast to promote my web site. After putting out flyers all over the place I took a moment to step in to the facility and caught a few moments of a morning with Jack Welch, the former CEO of GE.
As I stepped through the door, a question and answer session was in progress. A woman stepped up to the microphone and asked “Is the customer always right?”
The Moment of Truth
*You only get one Moment of Truth with customers. Will it be a moment of misery or a moment of WOW?
Preparing For Auto Transport: What You Need To Know
Shipping your precious car to a distant destination can be a stressful business but entrusting your vehicle to a professional auto transport company will go a long way towards ensuring your car will arrive safely. Here are some tips to help you manage the procedure. They are divided into preparing the vehicle and checking the documents.
Top 7 Things You Must Know Before Dealing with Your Next Difficult Customer
Some customers are just plain difficult. They are always complaining, they are picky, know-it-alls, egocentric, faultfinders, constant complainers, unreasonable, demanding you know these customers. Here are 7 insights that will help you gain the upper hand with difficult customers and ultimately regain their goodwill.
How to Get The Best Out Of Your Phone
The telephone can be a great tool to provide exceptional customer service but it can also destroy a customers perception of your service. What steps can you take to ensure it adds something positive to the customer experience?
The 5 W’s of World Class Customer Service Training
The preamble to the United States Constitution begins, we, the people. I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
Where Has Customer Service Gone?
This articles shows where companies are going with their customer service and what individuals can do about it.
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