Good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service. In addition to the basics, here are five new areas of customer service that must be addressed to keep customers happy.
Delivering Great Customer Service – 10 Tips
One of the key components of an effective retention strategy is exceptional customer service. Not just good service, but memorable service. Today, consumersÂ’ expectations are higher than ever and companies that fail to deliver, risk losing market share. Here are 10 Tips for Delivering Good Customer Service.