You could answer the question “What is Customer service” by saying that it is about “exceeding” the expectations of the client, not just “satisfying” them. This is not just about the product or service that you are selling; it’s about looking after the people buying them from you too…
How Refunds Can Increase Your Sales?
If you have a no refund policy, many customers will either not make a purchase or buy less merchandise. These customers are reluctant to spend their money, in case the product isnt right. Yes, they could exchange it for other merchandise. However, if you dont have what they want currently, you have their money and they have nothing.
Learn How To Dress Up Your Presentation The Easy Way
Honoring individuals for their achievements may say a great deal about the person but can also demonstrate the sincere appreciation of the one awarding and recognizing the recipients success.
Sure Fire Ways To Drive Customers Away!
Stop driving away your customers or members and learn about what we should all know about “relationships”.
The Unbeatable Laws Of Customer Service
Your business cant survive without customers. Thats the number one law of customer service. Find out what the other laws are in this article.
Whats changing in Customer Service? The top 5 new things that customers want.
Good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however, is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service. In addition to the basics, here are five new areas of customer service that must be addressed to keep customers happy.
How to Build a Customer Focused Business
You can have the best products but unless you are a customer focused business this counts for nothing. So what can you do to build a business which focuses outwardly on the customer, and not inwardly on the business?
Listen to Suggestions
As a customer of any service or product – how do you feel when your Email is ignored, your voice mail message is never answered, and you dont get any feedback or concern, at all, from customer service? We all feel the same nobody likes to be ignored. The shame of all this is that customer service is getting worse on a global scale.
Ten Ways to Build Client Trust
Clients work with professionals whom they trust. Building ttrust is an ongoing process. Here are 10 wyas to build trust with both old and new clients.
The Voice of Customer Service
Customer service is about more than mouthing the words customers want to hear in a manner so as to convey our inflection. It is important to understand where in a sentence we put the emphasis. Using a pleasant tone, effective intonation, and empathic emotion our voice can go a long way toward helping customers feel heard, valued and cared for.
When Customers Complain
You probably won’t have been in business too long before you get your first complaint. It just can’t help but happen: low-end customers pay nothing and expect the Earth, while high-end ones pay a lot but expect an inhuman effort in return. You just can’t please all of the people all of the time, even if you run yourself ragged trying — there will always be someone who’s not happy with what you’ve done. So what can you do about it?
Don’t Be Rude or Dismissive.
The custo…
How to Get The Best Out Of Your Phone
The telephone can be a great tool to provide exceptional customer service but it can also destroy a customers perception of your service. What steps can you take to ensure it adds something positive to the customer experience?