Statistics show that, on average, U.S. companies lose half of their customers every five years.
Why Do Your Customers Complain and What Can You Do About It?
Having an effective complaint handling process is important but its more effective to know what your customers could complaint about and put it right before it happens. But what are the areas that can go wrong?
How to Write a Complaint Letter That Gets the Result You Want
Have you been double-charged on your credit card? Did the poor service at that restaurant ruin your special evening? Were the flowers you ordered delivered to the wrong address? Then its time you write a complaint letter that gets the situation resolved to your satisfaction.
Online Call Center outsourcing
Efficient call center service can help your business grow by providing excellent customer service support
The benefits and the dangers of CRM
“CRM” stands for Customer Relationship Management. It is a business strategy that is used to improve customer service, and increase customer satisfaction. Customer Relationship Management is designed to provide information a business need to develop and implement smarter customer strategies.
Top 6 Things Not to Do With Angry Customers
Avoid these common pitfalls when dealing with tough customers.
Why you need an Answering Service?
What to do when you got to answer a call when you cant!
If I’m Not Satisfied, What Do I Want?
Customer service is all about the customer. As business owners or employees, we have all at one time or another had to deal with an upset customer. What happens when the upset customer is us?
Outsource Your Intranet? It Makes More Sense Than You May Think.
Hosting an intranet with an Application Service Provider is usually the only way a small company can afford to have one. There are security issues to consider, but most of the time the advantages far outweigh the disadvantages.
The Best Help Desks On The Internet
If you are having a technical issue with your computer, and you need assistance, your best bet is to call your manufacturers technical support line. In most cases, technical support is part of the package when you first purchased your computer. If, for some reason, you are unable to use your computer manufacturers help desk services, here are a few free help desk sites on the Internet.
Tech Support Guy claims to be the #1 tech support site on the web and can be found at…
Top 6 Ways To Get An Angry Customer To Back Down
Here are 6 sure-fire ways to get demanding, angry, and unreasonable customers to back down
Why you should Hire Movers
This article contain info on movers. What you schall consider when your moving and why you should hire a mover.