With so many automated answering services for businesses out there, customers often find themselves extremely frustrated, wishing they could talk to a live answering service instead. Answering services have gone the route of letter writing its all gone to computers in an attempt to make life simpler. However, most customers prefer to talk to an actual person when it comes to their concerns, rather than a cold, unfeeling machine.
The 5 W’s of World Class Customer Service Training
The preamble to the United States Constitution begins, we, the people. I feel strongly that we, the people, are what make the difference in life, both personally and professionally.
Tips for using Movers
This article contain info on movers. What you have to consider when your deside to get a moving company to help you with the difficult task of moving.
Where Has Customer Service Gone?
This articles shows where companies are going with their customer service and what individuals can do about it.
How to Get Your Customers Saying Wow
Small business owners seem to think that the customer is merely an interference. But how can you get your customers all pumped up and ready to do business with you again?
Making Great First and Last Impressions Over the Telephone
Here are 5 ways to make the most of the first few seconds of your call and 3 ways to make the most of the last few seconds.
The 7 Secrets Of Wow! Customer Service
When you give your customers a service that is way out of the normal, two things happen: your customers come back again and again; and your job becomes a source of pleasure. This article shows you how to do it.
Tips on Online Bookkeeping Services
This article provides information on bookkeeping and accounting resources. If you are looking for a professional bookkeeping and accounting services provider, this article will help you to identify the areas which you should be looking while choosing a service provider.
Why does every company need a CRM (Customer Relationship Management)?
Every company should have at least some basic “CRM Technology” to track and serve their customers.
How to Keep Customers For Life
How can you make sure that your customers stay customers for life? A customer retention programme is something every established small business should have in place but what is a retention plan and what should it include?
Musical Phones
To increase customer satisfaction follow these easy steps when handling customer calls.
The ABCs of Customer Recovery
This week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease .the ABCs of Customer Recovery.