Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you’re well positioned to completely regain the goodwill of unhappy customers after any service mishap.
The Pretty Woman Theory
Each initial contact we make with a prospective customer can make or break not only that sale, but potentially dozens more.
What are all the services movers provide?
This article contain info on movers. What service do they provide and what preparations you have to take before the movers arrive.
Hot to defeat Email spam
Just about everyone goes trough the hassle of removing unnessecary spam messages in their inbox every day. Here are some steps that will help you to have a clean email address as long as possible.
IT Helps Small Businesses Enact Big Ideas
Good customer suervice is crucial to success in business; there’s nothing high-tech about helping customers get exectly what they need. But technology can make the process easier and more efficient.
Seven Ways to Make Your Customers Feel Important
If we put all of our focus on processes, systems, strategies and procedures we may lose track of something very important. Customers are people first.
The Simplest Solution To Customer Satisfaction
Thank you for calling XYZ Company. Your call is important to us but not important enough for us to answer it. Please hold for eternity or leave a message and a representative will contact you as soon as it is convenient for us.
If youve ever used the telephone to contact a business you can relate to the frustration that can result from voice mail or automated answering services. Undoubtedly, when they first became the way to do business it was extremely annoying; how…
What is 24-7 support?
Do you get frustrated calling a hot line for many times and still no answer whatsoever? Do you hate bringing your machine to the store and waiting for days for the service? Do you want quick response and assistance from product manufacturers? The answer is the modern 247 support service.
How About Some Customer Service. Please!!
Communication is one of the most important industries in the world. People have a need to talk, to get in touch with their friends and family, no matter where they are in the world. We started with letters sent with any individual traveling in that direction, which progressed to the postal system. With the advent of the Internet, we exchanged snail mail for email and later instant messengers
Somehow though, it just wasnt enough. We needed to hear their voices not just rea…
Keeping Your Cool When The Customer Gets Hot
Providing excellent customer service is the only way to really differentiate your company from competitors. Follow these 4 steps to elevate your customer service and relieve yourself from a great deal of stress.
Support is key to success for any company
An individual, or group of individuals can form a company and offer the greatest product or service known to man, but if they haven’t performed due dilligence up front in planning and implementing a robust customer support system, they’re going to be in for some tough times.
The Top Ten Client Feedback Questions
Perhaps you are interested in finding ways to get clients to give you feedback about the products and services you offer. Here is a list of 10 questions you could use. Select a few that suite your situation. The key is to ask the question and then allow the client uninterrupted time to answer. Your job is to just listen!