Having to deal with angry and upset customers is by far one of the worst responsibilities we must face on a day to day basis in the world of sales and business.
Turn Your Customer Complaint into a Positive
The last thing we want to hear during our work day is complaints from customers. However, it does come with the territory. Here are a few tips on how to turn your customers complaint into a positive.
Creating a Call Center Script
Call center script creation has many pitfalls that can leave your operators and your callers confused. Here are some suggestions for clear communication.
Why Basic Writing Skills are Essential for Your Business Sucess
Basic communication and writing skills are essential in both keeping your job and for you to be promoted in your organization.
Many people think that with computers and secretaries for upper management that these skills are of little value and importance.
Nothing can be further from the truth.
If you want to keep your job as well as rise in your organization basic writing skills are essential .
Battling with Customer Service: How to Win the War, Part 1 of 2
Been aggravated by the customer service experience by the last time? Read this two-part series on how to get what you want from customer service.
Battling with Customer Service: How to Win the War, Part 2 of 2
Have you been aggravated by the customer service experience by the last time? Read the second half of this two-part series on getting what you want from customer service.
Can You Hear Me Now?
We all think we know how to listen, yes? The fact is that very few people know how to truly listen. In our earnestness to serve, we get pulled out of a conversation by preparing for the answer while the other person is still talking. We wait for a pause and when the person takes a breath, we jump in to improve or remedy the situation.
To Hype or Not to Hype?
Hype can be good or bad, depending on whether it reflects our natural enthusiasm, or whether it’s designed to manipulate others. Assess whether your hype is good or bad by questioning your motivation, and by considering the needs of listeners or readers.
Are You Sabotaging Your Career?
Most leaders are sabotaging their careers because they are giving presentations and speeches rather than leadership talks. In terms of being a results-generator, the leadership talk far surpasses the presentation or speech. Here are three questions you must ask and answer before you can give a leadership talk. If you answer “no” to any one of the questions, you can’t give one.
Two Way Radio Joins The Communication Party
Whatever industry you work in, talk of communication or more importantly a lack of communication is never far away from the mouths of management and workers. This article looks at how modern Two Way Radio is being used to enhance communication at work.
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Dating chat
Is Internet dating myth or reality? What does dating in virtual net give us and with what to start?