Considering all things being equal, why is it that some companies flourish in the face of adversity while others crumble? Studies have proven that it is not because a company offers a lower price, or even a better product for that matter. The truth is, customers simply prefer to shop at places where they are given the attention they feel they deserve, and more. Business innovation, concepts, strategies and trends will always undergo fluctuation, but one thing that remains …
5 Quick Steps To Start A Call Center At Home
Like many people working from home is just a dream, but that can change. You might be thinking about trying to make some money either online or with one of those “Work From Home and Make Millions” type offers. Before you commit to something like that, make sure they aren’t asking for money upfront. Anyone that asks for money to help you make money isn’t looking out for your best interests, they just want to sell a product!
Virtual Call Center Software: Saving You Money!
One of the chief complaints heard by consumer experts these days is the lack of quality customer service available to them. Unavailable or poorly trained staff have been cited as two of the more egregious annoyances experienced by customers, a problem that isn’t about to go away any time soon. For companies seeking to hire and retain quality workers they are faced with a double dilemma: finding competent staff to serve their customers and justifying the funds to pay and house…
The Internet — The World’s Greatest Telephone For Success
Business owners of companies both large and small can achieve rich improvements in their operations if they start to ask themselves regularly, “I have just been handed a powerful new tool. It essentially lets me costless communicate with anyone on the planet. How can I best use it to my advantage?”
A Team That Gleamed
Too many techies get a bad rap for lacking teamwork and communications skills. The stereotype is that while techies are great at what they are trained to do, they cannot parlay their knowledge onto others. Because of the stereotype that techies cannot communicate, they also can be stigmatized that they lack adequate teamwork skills. So, what are the chances of two Helpdesk teams communicating with each other to successfully form one team while not compromising customer service?
Answering Service, What Every Small Business Needs!
An answering service is what every small business needs. Anyone who has ever worked for a small business, or has owned a small business knows that the answering service is a true God send. Every time you are not able to answer the phone, you take the risk of losing business. With an answering service, you dont worry about missing important calls. Whether its an emergency or just an important client that needs a fire put out, answering services can meet your need.
Think a…
E-Commerce Business Proceed With Caution
A brief look at the e-commerce industry and the need for live operator customer service support.
Finding Offshore Customers for a Call Center Startup
Finding offshore customers for a call center startup is a difficult proposition. The real challenge, however, comes afterwards – delivering and meeting the expectations of those customers! First things first though – how to go about finding your initial customers? The first question that you need to ask yourself is why some organization should outsource work to you?
How To Choose an Answering Service: Part II
Part 2 of a 3 part article from a call center industry professional’s prospective exploring tips on how to keep you answering service performing well.
Fire Your Secretary
A cost analysis of how much a business would save if they hired a secretary on a part time basis & outsourced their message management / inbound call management needs to an answering service.
Will Call Center Management Software Improve Your Business?
Call center management software is becoming increasingly popular, even with businesses that have only a few workers. More often called contact centers, call center management software has the ability to control and handle the many different needs of businesses today. Many features include instant routing of important customers to the best agents, reduce holding times for customers, and offer more efficient scheduling of employees and detailed reporting. Your call center man…
Finding a Call Center Job
This article was written to educate people or help those who are seeking a job in the call center. Following the above on tips on how to a call center job will definitely help you in stepping in to the job world and will assist you in beginning a call center career.