Statistics consistently reinforce that the biggest challenge in todays contact center environment is agent training. Turnover continues to be high; new hire costs are on the riseIve seen anywhere from $6500 to $10,000 quoted per agent! At the same time, losing customers because of bad call experiences negatively impacts your bottom line. What can you do? How do you justify the training expenditure?
6 Tips for Keeping Your Cool When Customers Get Hot
Don’t take the bait when dealing with difficult customers.
Can You Afford What Rudeness Is Costing Your Business?
Take a quick etiquette quiz and learn how much rudeness may be affecting your bottom line.
Customer Service Tips That Generate Referrals
Customer service tips: Discover how to generate referrals from your satisfied customers.
7 Business Growth W.O.W.® Tactics for Increased Market Share
Here are Seven Business Growth W.O.W.® tactics for increased market share that you can deploy now:
Can You Hear Me Now?
We all think we know how to listen, yes? The fact is that very few people know how to truly listen. In our earnestness to serve, we get pulled out of a conversation by preparing for the answer while the other person is still talking. We wait for a pause and when the person takes a breath, we jump in to improve or remedy the situation.
Customer Service Training Tips
Good customer service is the best way to keep customers coming back to your business. super stores that have hundreds of employee’s, these companies do not give their workers enough incentive to be customer friendly, and they don’t seem to insist their employees use the customer training tips that are provided during their training. Businesses always supply new employees with their own customer service training tips in the beginning but they seem to forget them after being em…
9 Steps for Coaching Call Center Agents
Here’s a field-tested and proven model for coaching call center agent phone calls. It’s highly effective for improving quality, yet profoundly simple to execute.
Christian Services: Service or Using Others?
Are Christians taking advantage of other Christians in business by expecting a discount? If you are a Christian are you obligated to finding a Christian for products and services? This bold article takes an honest look at Christian business ethics.
Customer Service the Real Estate Revolution
Traditionally, real estate has been viewed as a sales industry. But perceptions are changing. Agents around the country are coming to believe that the key to real estate success is service not sales.
Additional phone lines allows for greater customer-service success
With the complexity of ones business comes the stress of an effective phone system. With multiple customer service representatives at my business, I found it hard to find a phone system that could handle the workload of the many users at one time. After researching other options, I found a website that allowed me to not only buy the complete phone system, but also the equipment to add additional lines to my current business system.
Complaint Letters: How to Respond in 7 Simple Steps
Ask many small business owners what goes into providing great customer service and you have answers such as, being polite, serving promptly, keeping your promises etc. But in this hi-tech age, we tend to forget that the humble letter has just as an important role in ensuring good customer service. In this article I am going to share some tips on how to write a great letter.