The ability to manage customers is one defining factor that separates your average worker from someone with management potential. Regardless of how careful you plan to operate your business, customers will always complain. So what can you do to help meet or exceed a customers expecations?
UK Business Embrace Customer Service Training
In today’s competitive markets, it is often the quality of customer service that determines the winners and losers.
How To Keep Customers Loyal
Business analysts know that it costs a company much more money to get a new customer than to keep doing business with their existing ones. Thus, to be as profitable as possible companies are urged to have loyal customers that keep coming back again and again. Unfortunately, this is easier said than done, and focusing all of your efforts on keeping existing customers is a sure way to ruin your company as truth be told people don’t live forever and companies have to look to the…
Creating Customer Service Excellence
In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go.
Customer And Employee Loyalty: How Do You Rate?
The average company loses half their customers in 5 years and half their employees in 4 years? This has significant impact to overall customer, employee, investor and supplier loyalty. Loyalty is the degree to which these groups are loyal to your product, service and organization.
Building A Strong Customer Service Team
There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. As the leader of a customer facing team you must be aware of what is going on with your team members – how to best support them, develop their skills and handle some tough situations. Building a strong customer service team is no easy feat. Here are some suggestions for building and strengthening your team:
Butchering Customer Service
Its one thing to be attentive and meet customers needs; its another to be so present and “in their face” that customers think you want them to adopt you. This article will help you understand the difference so that your customers will continue to reward you with loyalty.
Customer Service Training Tips
Good customer service is the best way to keep customers coming back to your business. super stores that have hundreds of employee’s, these companies do not give their workers enough incentive to be customer friendly, and they don’t seem to insist their employees use the customer training tips that are provided during their training. Businesses always supply new employees with their own customer service training tips in the beginning but they seem to forget them after being em…