One of the key components of an effective retention strategy is exceptional customer service. Not just good service, but memorable service. Today, consumers expectations are higher than ever and companies that fail to deliver, risk losing market share. Here are 10 Tips for Delivering Good Customer Service.
Advantages of Fastrak Gadget for Passengers Moving Bay Area
After purchasing my new device FasTrak and registering my account
Computer Forensics vs. Electronic Discovery
The field of computer forensics was developed primarily by law enforcement personnel for investigating drug and financial crimes. While Electronic discovery has its roots in the field of civil litigation support and deals with organizing electronic files using their attached metadata.
Document Storage Scanning To CD
Fast and easy retrieval of you information is critical to your business success. And your documents, both on hard drive and paper, are the lifeblood of your organization. So it makes sense to preserve them for any eventuality. But should you try to do it yourself or find a professional firm to do it for you? Read on to find out.
Angry customers – what can we do with them
“You are the worst company I have bought from!” – writes the client. Oops, bossss! What should I write back?
It is very hard to select words when some of your customers is angry and complains about your company. Read more for an insight into it.
Contact Center Consultants
In the Internet-driven world of today, contact centers have become a very resourceful facility for businesses around the world. Big companies are readily putting up contact centers to channel their customer care needs. Contact center consultants specialize in providing vendor-neutral information on various aspects of call centers, like call center software, operating equipment and relevant data systems.
Does Your Customer Service Suck?
As a customer, I know what it’s like to be on the customers side of the counter. You want to turn over your hard earned money for goods or services. You are then confronted with attitude, rudeness and utter disregard for just how hard you have worked for your dollar. Either the service is slow and the quality of the goods are poor, or worse the company you are patronizing rigidly enforces poor policies for handling customer issues.
As a business owner I realize the cost of…
Answering Service
Just about everyone these days has some sort of answering service, whether automated, like an answering machine, or live. When you call someone without a service, often it can get very annoying. This is especially true when it comes to businesses. However, customers do not usually want to call a business and get just an answering machine or voicemail. They want to speak to another individual that can help them with their problems or answer their questions. This makes it necessary for a business to have some form of answering service. Whether customers are calling in with orders or just calling in with questions, a business must have the proper tools in order to be prepared for the task and that requires a well-qualified answering service.
Contracts For Your Customers, Ink It On Paper
When you’re dealing with customers, sometimes things can go wrong. It might be your fault, it might be their fault or it might be no-one’s fault — but if you didn’t make a contract, then you’ll all suffer.
Why Do I Need Contracts?
A contract gives you a sound legal base for your business, and some guarantee that you’re going to get paid for your work without you having to ask the customer for payment in advance. In the event of a dispute, the contract lays down what th…
Engage Your Customer Write About Benefits
Think quick. In 10 seconds, can you list the 5 key benefits you offer your customers? I bet you said Yes. But are you sure you listed benefits? If youll bear with me for another 10 seconds, Id like to test out a theory on you.
Are you Serious about Customer Service
Is your online company really serious about Internet customer service? When it comes down to it, excellent customer service is pretty much the only way you will convert visitors to customers.
Creating a New Standard of Excellence Six Things You Can Do
Below are six steps that you can take to continue to raise your own standards of excellence. These steps will make it easier than ever to stand out, be noticed, and have greater levels of success and satisfaction.