The ability to manage customers is one defining factor that separates your average worker from someone with management potential. Regardless of how careful you plan to operate your business, customers will always complain. So what can you do to help meet or exceed a customers expecations?
How To Keep Customers Loyal
Business analysts know that it costs a company much more money to get a new customer than to keep doing business with their existing ones. Thus, to be as profitable as possible companies are urged to have loyal customers that keep coming back again and again. Unfortunately, this is easier said than done, and focusing all of your efforts on keeping existing customers is a sure way to ruin your company as truth be told people don’t live forever and companies have to look to the…
E-commerce and Drinking Water
E- Commerce is coming of age with millions of new customers from internet sales for a wide variety of products. The bottled water industry is an ideal beneficiary of e-commerce technology because of the large number of customers served and the frequency of transactions and purchases.
Loose Leaf Tea and the Tea Room A Valuable Partnership
The growth in demand for high quality loose leaf tea is spectacular and all indications are that the trend will continue for the foreseeable future. As more loose leaf tea enthusiasts consume greater quantities of tea, the relationship between tea suppliers and the tea room increases in importance.
Making Gold from Scrap
Nucor’s business is not new and sexy. In fact it’s rust belt: melt down scrap steel to make new steel. What’s amazing about Nucor is not the business they are in but their results.
How does 387% return to shareholders over the past five years sound?
Modified Animal Meat and Online Surveys
Some companies have experienced damaging rumors. One way to get back on your feet is through the use of online surveys. With the help of online surveys you can gain insight that will help you recover from damage to your public image.
Customer as Emperor
From Japan comes the tradition of oshibori. Oshibori is the Japanese word for the rolled up hot towel you receive after eating at an authentic Japanese restaurant or at the conclusion of an international flight. If you have never experienced a hot towel after a long flight, it is as close as you can get to a refreshing shower in the comfort of your seat with all your clothes on. What does it have to do with growing your business? It’s remarkable.
Why Bother With Distributed Leadership?
I’m an alumni of Boston University Graduate School of Business, so I receive the Alumni magazine Bostonia. To be honest, that doesn’t mean I read it faithfully at all. But this issue was different. George Labovitz, a professor in organizational behavior at the school wrote an article recently on his research into the application of alignment to achieve extraordinary results in organizations.
He caught me with the first sentence: “More than thirty years of research has sho…
7 Positive Ways to Turn Complaints into Assets
It’s difficult to reach your buisness goals if you don’t have the right materials and/or the information to help your buisness reach the success it’s capable of. These seven helpful sugestions will boost your buisness to new levels.
Stupid Things Stupid Businesses Do
Stupid businesses push customers away. The root cause of the stupidity can be traced through employees, to managers, and ultimately to the owner. If you want your business to grow don’t be stupid.
Five Reasons to Use Customer Phone Surveys
Consumers are the life line of any successful business and you can learn a great deal of information from them. If you want to find out how good or bad your business is call the customers and ask them. They will give you straight answers and you can modify your approach if there are areas where you are failing to meet their needs.
Business Owners: Customer Satisfaction Is Key
As a consultant for people who are considering starting their own small business, I naturally have many things to share with people. Clients come to me with a host of questions about the process of starting a business and about the details of what to focus on above everything else. Once we have talked through the logistics and the finances that are necessary in starting a business, I quickly move into talking about the keys to running a successful business. The first key that…