Every leader, supervisor, coach, team member and parent has been told of the value of giving positive feedback. If you want to give positive feedback, consider doing more than telling people how you feel, start writing it down.
The Top Ten Client Feedback Questions
Perhaps you are interested in finding ways to get clients to give you feedback about the products and services you offer. Here is a list of 10 questions you could use. Select a few that suite your situation. The key is to ask the question and then allow the client uninterrupted time to answer. Your job is to just listen!
Delivering Great Customer Service – 10 Tips
One of the key components of an effective retention strategy is exceptional customer service. Not just good service, but memorable service. Today, consumers expectations are higher than ever and companies that fail to deliver, risk losing market share. Here are 10 Tips for Delivering Good Customer Service.
ABOUT YOUR WORK
I like Simon, one of three judges on American Idol. I find his feedback refreshingly honest. And while his words startle me with their ego wounding potential, the traditional feel-good, let-you-down-easy, sugar-coated feedback is not much of a gift. Its hard to tell someone theyre not good enough and their dreams are not going to happen, at least in this venue. But not telling them is no gift either. Some contestants rise to the challenges he throws at them. Some dont. And, some cant. Which one are you?