Surveys show that 85% of success in life relates to your communication, human relations skills, and “emotional intelligence.
Joe Batten, an American motivational speaker said: “Before you tell, ask; before you talk, listen; after you listen, relate; and always show that you care. When you can translate care, people will want to do business with you and details will not get in the way.”
From a business viewpoint you also have to build relationships and get customers to …