We hear the word talent tossed about quite a bit these days. We know there is, and will continue to be, a shortage of it. We also know that finding and engaging the right talent will be the key to surviving in the service-driven new economy.
27 Reasons To Invest In People: The Evidence Keeps Mounting
? 67 percent of customers leave because of an attitude of indifference on the part of a company employee. (American Society for Quality, 2000)
Getting Past Major Learning Barriers
There are some common barriers that get in our way of being the most productive learners in training: we are forced to be there, we dont see the learning as relevant or valuable, and we feel like we already know the material. While these barriers are real, there are things we can do to jump over or break through these barriers to make the time invested in these situations more valuable and useful to us.