We hear the word “talent” tossed about quite a bit these days. We know there is, and will continue to be, a shortage of it. We also know that finding and engaging the right talent will be the key to surviving in the service-driven new economy.
27 Reasons To Invest In People: The Evidence Keeps Mounting
? 67 percent of customers leave because of an attitude of indifference on the part of a company employee. (American Society for Quality, 2000)