The customers first impression of your company may be determined by you or your email message. The way you communicate will reflect how others perceive you. Keep and maintain a trusting relationship with your customers by being aware of the type of jargon and technical language you use when communicating.
Jargon Awareness in Email Messages
You may not realize it, but you use a specialized vocabulary every day. In the professional setting of the work place, this specialized vocabulary is referred to as jargon.
Email Spelling Quiz
How good are your spelling skills? Please dont say, It doesnt matter. I have spell checker! Remember, the spell check function will only catch misspelled words. It wont verify youve used the correct word. If you havent experienced an embarrassing situation where spell checker missed a mistake, Im sure you have a friend who has.
Did My Email Message Get There?
Email systems are notorious for sending messages to la la land, never to be heard from again. And, email viruses are continually running rampant and wreaking havoc. So, if youre worried that your message didnt arrive, you have a valid concern.
Email Grammar Guide
Just because email messages are sent quickly doesnt mean they can be composed in a hurry. Sorry! You were hoping Id say little pesky things like grammar arent important. But, they are.
Email Grammar Quiz
How good is your grammar? When writing email messages, proper grammar is important. By being aware of common mistakes, you can avoid them.
Email Grammar Tips
You may think there is no connection or relevance between constructing email messages with grammatically correct sentences and conducting the functions of a competent businessperson. However, your clients may disagree.
Email Punctuation Matters
Its important to convey a professional impression when you send email messages. This includes using proper punctuation. With email, theres a temptation to just dash off a message without regard to any of the rules of proper language.
Email Punctuation Pointers
When sending email messages, its easy to get in a hurry. But, remember theres a huge difference between dashing off a note to a friend and sending a message to a customer or colleague.
Companies Stifle Intrapreneurs At Their Own Risk
I’ve noticed an interesting trend lately. Usually the e-mail I receive in response to this column comes from rookie entrepreneurs or established business owners seeking my input on startup matters, financing, employee relations, general management and leadership issues, policy matters, etc.
Lately, however, many of the messages are coming from employees of medium-size and large companies who are growing frustrated at working in an environment that they deem (to quote one …
Hot to defeat Email spam
Just about everyone goes trough the hassle of removing unnessecary spam messages in their inbox every day. Here are some steps that will help you to have a clean email address as long as possible.
Is Bad Customer Service Killing Your Business?
It’s time to beat the old bad customer service drum again. I know, I’m sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention. So grab a pew and prepare to listen to the sermon I’ve preached before: bad customer service is the bane of business. If the Almighty smote down every business that dispenses bad customer service, the world would be a much friendlier,…