Have you ever been involved in a situation with an angry person when you felt defeated? Either you escalated to their level of aggression or you allowed yourself to get lambasted and felt battered in the end? There are some easy techniques to work with an angry person to take their level of volatility down to a manageable level so you can intellectually process the problem with them.
Ten Critical De-Escalation Skills
Being able to de-escalate ones own and the anger of others is an important skill to have in business. Hopefully, this is not something the reader deals with on a regular basis but unfortunately most people in business encounter either their own anger or the anger of others more frequently than they would like.
In order to be successful at de-escalating anger, a person must understand and become skillful in the following areas.
Prevention Steps:
1. Recognize that an…