In this article we will explain the advantages of online training during the implementation of complicated software products in general and Microsoft Dynamics products in particular.
12 Ways To Use E-learning For Customer Acquisition And Retention, Part 1
Customer acquisition and customer retention are important issues for any company today. A simple definition of “customer acquisition” is the process of acquiring or obtaining new customers, and/or converting prospects to customers. “Customer retention” is the process of keeping, sustaining, and/or growing the relationship your customers have with your company and its products and services.
These activities become more involved for business-to-business, value-added, manufac…
12 Ways To Use E-learning For Customer Acquisition And Retention, Part 2
Customer Retention Uses of Web-based Learning Management Systems (LMSs)
8) Around-the-clock, 24-7 tech support. A web-based LMS used to deliver training and product support is able to provide 24-7 customer support, with courses on installation procedures and other types of important information. Top-notch customer support will therefore improve customer loyalty.
9) Map the perception of your company’s product and services on your customer’s mind. A web-based learning ma…
WEBconference applications for management
It has been observed that it is becoming increasingly difficult to conciliate the agendas of the people managing the company in order to schedule the statutory meetings in conjunction with the workshops of the ongoing projects.
WEBconference applications for marketing
Communications for marketing should play an essential role not only from a promotional point of view but also from the point of view of the generation of qualified prospects for their sales team.
WEBconference applications for personnel
Integration of new employees is a difficulty faced by many companies. The new additions are left to fend for themselves, hoping to learn directly in the arena.
WEBconference applications for sales
The traveling time lost in getting to a prospect is expensive and not necessarily justified due to various reasons, such as when the prospect is insufficiently qualified or when the prospect’s role in the acquisitions process is not clear.
WEBconference applications for service
In many ways, the requests for technical assistance are symptomatic of the deficiencies in the users’ training or the quality of the documentation they were given.
WEBconference reduces global warming
By eliminating back-and-forth travel to meetings, WEBconferences reduce the gas emissions that produce the greenhouse effect that in turn causes global warming. They also reduce many of the inconveniences of traveling: driving-related stress, speeding, being late, wait times, and the overall loss of time and money.
Best practices for eCRM
The Customer Relationship Management is first of all and before anything else, a business strategy technologically supported and not the other war around. It consists on identifying the value of the clients, to keep them, develop them and get new ones. In this perspective, the prospecting of acquiring new clients begins with WEBinar while sales in itself, especially the presentation to prospects, is done in eSales.
Best practices for eLearning
Let’s say it, training for new employees is usually done “on the go”, while their performance takes its time to show. Moreover, 80% of the accumulated knowledge of an enterprise is in the mind of its personnel and this knowledge leaves when the employee does. Consequently, the knowledge management and the sharing of the best practices are the major concerns of the continuing training and the coaching. This is the real challenge of the learning process in which participation is key.
Best practices for eMeeting
The technology analysts agree that the eMeeting is the WEBconference application that must experience the strongest growth in the following years. The challenge is clear: hold long distance meetings wherever you are anytime, with colleagues, employees, partners and even with clients and prospects. Use to accelerate the decision making process, improve collaboration or simply to inform and consult, the advantages are there. In fact, it is to obtain a better synergy.