The simple act of communicating with one another can lead to confused messages, or messages being missed entirely.
Communicating on Purpose
Last week I attended an excellent 2-day workshop called “Staying Grounded When on the Spot,” offered by the Public Conversations Project, in Watertown, MA. Geared to help facilitators and trainers manage challenging group moments, I found that the skills applied in a variety of settings, including one-on-one communication “hot spots.”
Got Voice Mail?
Use voice mail appropriately and it can be an incredible asset for your business. Use it the wrong way and it will drive your customers away.
The 7 Rules of Upward Communication
As more and more organizations rely on their teams to manage themselves, so the need for upward communications becomes ever more crucial. This article gives you 7 rules to follow when reporting upwards.