One of the most important things you can do to ensure the success of your business is to create documented standards for how each and every process is performed throughout the company. Essentially at a very basic level these documents describe in a high level of detail the exacts steps for a particular task, it should be both simple and detailed enough that anyone should be able to review the procedure and do that task.
Why Entrepreneurs Fail
True entrepreneurs struggle with their business opportunities for a variety of reasons. Among the most obvious are a lack of capital, lack of understanding about marketing, and personnel issues. However, from my own entrepreneurial experience and knowledge of others, there are three major reasons individuals fail in entrepreneurial ventures.
Customer Service Done Right
Do you provide a service to your customers? You do, if you do any type of work. Are you interested in setting yourself apart from the pack? If so, you can make more money as long as you are committed to providing service that goes above and beyond what is expected.