November 2005. Winter is just around the corner here in Western Michigan. The leaves are literally raining off the trees. Just this morning at breakfast as I looked into the woods and I could see a steady stream of golden brown, red and yellow leaves heading towards the earth.
Last month I talked about keeping your quality improvement changes in placeusing a manual that you develop of SOPs, standard operating procedures. By the way, if you missed that issue, you can find…