Here are 7 common mistakes well-intentioned professionals make when it comes to dealing with unhappy customers. Learn exactly what not to do so that you’re well positioned to completely regain the goodwill of unhappy customers after any service mishap.
Top 7 Things You Must Know Before Dealing with Your Next Difficult Customer
Some customers are just plain difficult. They are always complaining, they are picky, know-it-alls, egocentric, faultfinders, constant complainers, unreasonable, demandingÂ…you know these customers. Here are 7 insights that will help you gain the upper hand with difficult customers and ultimately regain their goodwill.
5 Things NOT to Do With Upset Customers
Learn exactly what not to do when dealing with upset customers.